Member Services
Reference Questions - Workshop Support - Listservs
The BALIS/PLS/SVLS System Reference
Center supports all the reference and many public service
activities of its member system libraries and, by line-item
contract, the MOBAC member system libraries.
Note: Members of the Peninsula Library System have
an internal, passworded website with links to reference, Peninsula
Libraries Automated Network (PLAN), and other services on
Find Information Digitally Online (FIDO) - http://fido.plsinfo.org/
Reference Questions - Second Level Reference
Stumped by a reference question? Don't have the time or resources to spend on the question? Our reference researchers will research the question for you and return their findings to you, or if you prefer, your patron with a copy to you.
Fill out the online form or email us at info - AT - systemref - DOT - org.
System Reference Center Flyer 
Use for staff orientation and training. Lists the many ways library staff can contact the reference center for help with patron questions.
System Reference Center Reference Policy 
Adopted by the Administrative Councils of BALIS, PLS, SVLS and MOBAC in 2005.
Workshop Services
The BALIS/PLS/SVLS system administration can set up workshop registrations and often more. The guidelines not only explain system services, but also contain useful checklists for program planning.
Workshop_Guidelines Workshop_Guidelines 
Listservs
The BALIS/PLS/SVLS system administration sets up and maintains listservs for system committees, which are generally open to members only. These instructions explain eligibility, obtaining access, and logging on.
Listserv_archives_instructions
Resources
Libraries' Sharing Initiatives and Issues - Patrons & Services
A potpurri of offerings from and for our member libraries with some resources - IM, problem patrons, screencasts for online tutorials - and some related resources.
Librarians as Authors
Some of the librarians in member libraries are authors as well. If you would like to post your articles or information about books you've written, please contact Mary Beth Train at the System Reference Center
Califa
http://www.califa.org/
Member libraries, as well as those elsewhere, use Califa's
services and buying power, for databases, ebooks, conference
discounts, etc.
Califa blog Log in to see a better view of the website, read the latest news and to make comments and take surveys.
California Library Systems
http://www.library.ca.gov/html/libserj4.cfm
A list of library systems and a link to other system services
administered with the state library.
California Library Laws
Selections from the California Codes and Regulations relating to public libraries, the State Library, and other library-related matters, in effect January 1, 2005.
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Statewide Reference Project - 2008 -
Reference and System Focus Groups and Forums 2004 - 2005
Here are the reports from the group meetings about what the services of library systems and second level reverence centers should be.
BALIS, PLS, and SVLS Forums - Fall 2004
MOBAC Reference Focus Group
- July 2005
California Reference
Service Focus Groups - July 2005
California Reference Service Focus Groups - November & December 2005
Godbe User Perception Surveys - 2000 - 2001 -
Links are on the SVLS web site.
Millenium Library Survey 2000
Central Coast Library Survey 2005
OCLC User Perception and Technology Surveys
Information from these Membership Reports about users' perceptions, new technologies, and demographic and information seeking behaviors is being used to revitalize the BALIS/MOBAC/PLS/SVLS System Reference Center and reshape the role of CSLA-enabled library systems and their reference services.
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