RefChatter Documentation
Modules_PLP_Altarama_RefChatter_Contract
Los Gatos Library IM and SMS Reference Service Using Pidgin and RefChatter
About RefChatter and the Nature of Chat
The RefChatter subscription consists of the following components:
A RefChatter online reference system with unlimited queues, operators and transactions in the first year
The SMS add-on for RefChatter with one phone number and up to 30,000 messages (in and out) in the first year
16 hours of training for administrators and operators in the use of RefChatter and its SMS add on
A RefTracker system to manage follow-up work from the online reference service only
RefTutor desktop sharing usage instructions, 12 hours training, and setup assistance in RefTracker and RefTutor
The subscription runs from July 1, 2010 through June 30, 2011, with an automatic renewal sometime in May or June 2011.
The documentation, above, is also posted on PLPinfo.org at Documents > Reference.
If you have questions, please email Mary Beth Train - train - AT - plsinfo.org.
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